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Key features for choosing the right chatbot platform
Investing in the right chatbot platform chatbot, businesses can build bots effortlessly with minimal coding. The heart of a chatbot platform is artificial intelligence (AI), but it also offers a user-friendly interface with all the necessary settings for customization and personalization.
However, the most important features to consider when doing a chatbot platform comparison are:
What are the most important features of a chatbot platform? online chatbot?
You need to deploy an AI chatbot that is both easy to use and offers powerful functionality. Here are some of the most important features you should look for:
- Ease of use: The best chatbot platforms are easy to use and require no coding skills.
- Flexibility: The AI chatbot platform you choose should be flexible enough to allow you to create a chatbot that meets your specific needs.
- Integrations: The chatbot development platform should offer easy integrations with popular third-party tools such as Slack, Facebook Messenger, and WhatsApp.
- Omnichannel Support: The platform must support multiple channels such as email, web, SMS, and messaging apps.
- Scalability: The platform should be scalable so it can grow with your business.
- Pricing: Pricing should be based on the number of active users or conversations, not the number of messages sent.
- Continuous AI training: The platform should offer continuous AI training to keep your chatbot up to date with the latest trends and improve its performance over time with every interaction it has.
- Analytics: Most chatbot building platforms also provide detailed analytics to track your chatbot’s performance.
- Real-time monitoring: In addition to consolidated analytics, the platform should also offer real-time monitoring to see your chatbot’s performance and help you quickly identify and resolve any issues. 5% to 35% AOV increase* 20% 40% increase in revenue*
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25%-45% reduction in support tickets
Benefits of SurveySparrow chatbots :
- Creation without code: copy-paste code d automatically generated integration. Any changes you make are reflected automatically.
- Pipelines and Personalization: Add question pipes and variables for personalize. Create expressions to perform mathematical calculations effortlessly.
- Conditional Logic Branching: Use our display and jump logic to design the flow of conversations. Choose only what is relevant and ignore the rest.
- Designing with themes and CSS: Styling your chatbot with a custom theme , or create a new one. Add CSS to perfect it to the pixel level.
- Analyze data in real time: study data, filter responses , & export reports. Cross-reference the answers with our Compare function.
Sign up for FREE to create a chatbot for free.