The chatbot ecosystem is quickly expanding despite the relatively robust ecosystem that currently exists. Companies from Fortune 500 to startups are implementing the chatbot benefits to gain pace and efficiency.
Let’s review some of the most happening chatbot trends and their future use cases.
New Applications
AI chatbots are most well-known for their use in customer service. Innovations and better technology will open up many more applications over the next decade. Businesses, in particular, will benefit from these advancements. For example, new AI chatbots with advanced translation capabilities could help companies expand globally and improve international customer service. Advanced translation AI has already been in development for years, so this specific innovation could go mainstream shortly.
Similarly, AI chatbots will likely become more popular in human resources departments worldwide. This is a straightforward shift from customer service to employee service bots.
HR versions are also likely to become popular soon. They may gain ground in employee training, IT help and administrative assistance functions.
Chatbots will get even better in the future
The last few years have shown that chatbots have enormous growth potential and can deliver results that were not initially expected. Chatbots have thus become an essential part of digital customer service over the years and will continue to be so in the future. According to a study by Reports and Data, the chatbot market will be worth 10.08 billion US dollars by 2026.
Today, chatbots are already showing us the possibilities for companies and users. But what now awaits us in the next few years?
Voice commerce: Definition, examples, benefits, stats
Learn about the growing e-commerce trend of using smart speakers and virtual digital assistants like Amazon Alexa or Apple’s Siri to make online purchases.
As AI technology continues to evolve, improved algorithms and expanded access and use of clean data will allow it to arrive at more precise insights and intelligent recommendations at a faster pace. Those capabilities would presumably then be delivered to consumers and workers through chatbots as seamlessly as Alexa or Siri currently provide daily weather forecasts and movie times.
What Enhanced Conversational AI Means for the Customer Experience
With conversational AI chatbot technology advancing quickly, its improvement and innovation benefit both consumers and enterprises. Investment in this technology helps give digitally-driven businesses a leg up on the competition and provides more intuitive and user-friendly functionality for consumers seeking solutions to simple and complex problems.
Here are just a few of the key benefits of conversational AI chatbots: