November 28

How much can you charge for a chatbot?

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messenger chatbot

Chatbots cost from $0 to $1,000/month or higher, depending on all the things you program them to do.

That’s as simple an answer as we can give in one sentence. (Read the rest of this article and you’ll have a much more nuanced understanding.)

Type of Plan (Basic vs. Premium)

Most SaaS chatbot builders offer multiple subscription plans to their users. Users can either opt for the basic (most affordable) or higher-end/premium (most expensive) plans.

So why would premium cost more than the basic plan? Well, it all comes down to the features you will get. For example, a basic plan can offer a single chatbot, basic reporting, and a limited number of chats/month. On the other hand, with a premium plan, you can enjoy unlimited bots, data security, premium support, a dedicated account manager, and much more.

Who do you hire to build the bot?

The cost of building a chatbot will depend on who you hire to build it. If you want a top-notch off-shore company to do the development, obviously the chatbot cost will be high.

If you approach a local business, you can expect the price to stay lower compared to the offshore partner. And if you hire a freelancer, naturally you can get the bot built in the cheapest way it could be through the custom development method.

You however need to understand the limitations that often come with hiring a freelancer for complex software projects as they might not have the kind of tech expertise needed to do justice to a chatbot project. And freelancers might also not develop all the functionality or chatbot features you need with the project, particularly the AI-based features.

Before implementing a chatbot software, you should answer the following questions:

  1. What needs to be done prior when you want to build a chatbot?
  2. What does the chatbot development process involve?
  3. How much does it cost to develop a chatbot?

In this article, we’ll cover all the above-mentioned issues. We’ll also focus on cost-efficiency factors and give an approximate estimate of each phase, as well as the whole development process.

What does it cost to build a chatbot?

Christian Rennella, CTO and co-founder elMejorTrato, invested plenty into building an enterprise chatbot for his business, according to CMSWire. ElMejorTrato’s sales team spent nine years answering chats before the business turned to AI. The cost chatbot development can be exorbitant. Ultimately, the Argentina-based company sank $340,000 into the chatbot. Most of the money went to developers’ salaries.

There are other ways to get a customized conversational chatbot. Jonathan Duarte, co-founder of GoHire, described to CMSWire his company’s experience with building a chatbot through a third-party framework.


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